Re: My O2 app

Anonymous · ‎02-11-2016

HI

I have a HUAWEI P8 Lite.

I tried to dowbnload the app, it says

This app is incompatible with your device.

Any ideas?

thanks

gmarkj · ‎02-11-2016

Have you tried downloading from the Play store or a website?
What version of Android is the phone using?

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎02-11-2016

It shouldn't be incompatible for that phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎02-11-2016

Shouldn't be so long as they are trying to download/install the correct version...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎02-11-2016

Need more info from OP but I can't imagine you'd try to get it from anywhere else other than Play store.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

gmarkj · ‎02-11-2016

You would be surprised what people will do...

Actually I guess you wouldn't be!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎02-11-2016

True enough.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎09-11-2016

@Anonymous Have you managed to download and install My O2?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

jonsie · ‎09-11-2016

Google the apk and side load it.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

My O2 app

Change of personal details

Rolling plan

Order confirmation

Device plan paid off - what happens with my sim an...

Cancel my contract