My O2 - WM10 - Page 2

Curr946 · ‎23-11-2016

Just thought I'd post up that for the last three days my o2 on windows Mobile hasn't worked. I've tried reinstalling, but clearly its the server. When I enter correct login details, I'm told something went wrong. When I enter wrong details I'm told they are wrong.... Clearly a server end prob.....

Current Phone: Sony Xperia XZ Premium

MI5 · ‎07-01-2017

Well 6 weeks would be long enough for me to wait around for nothing to happen.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎07-01-2017

Have you only just been aware that you can't access on line @Curr946 or has it been so for a long while?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎07-01-2017

3 weeks since I noticed I could view the bills.

Current Phone: Sony Xperia XZ Premium

Toby · ‎09-01-2017

Hi @Curr946,

I'll talk to the team for you. Please PM me today, as I'll need some info from you.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
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Curr946 · ‎10-01-2017

Thanks @Toby , James called me today. I allowed him access to my O2 so he could see what i was talking about. He cant see any issues on his side, but at least he can see what the issue is from my side and will be able to discuss in more details with the tech team. I wasnt wanting to make waves, I just wanted someone to take ownership.

Thanks again.

Current Phone: Sony Xperia XZ Premium

Toby · ‎10-01-2017

Good to hear @Curr946 and thanks for updating. Let us know how you get on and PM me any time.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

jonsie · ‎10-01-2017

Someone taking ownership of a problem has always been an issue. Gives you hope at least @Curr946

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Curr946 · ‎13-01-2017

So, wee update. I was able to view my bill today online... yipee.. So thought would try to access the app, but this service is still not available. Baby steps lol.

Thanks @Toby for your help.

Current Phone: Sony Xperia XZ Premium

Cleoriff · ‎13-01-2017

Well at least you can access it via PC now @Curr946. Better than being 'totally in the dark'...:smileyhappy:

Veritas Numquam Perit

Toby · ‎13-01-2017

Hi @Curr946,

Good to hear and rest assured, I shall continue to chase any updates on the issues you're still seeing with the app

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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