Solved: Hey all I have as8+ u11 not showing in my02

Anonymous · ‎19-06-2017

S8+ showing in myo2 app but htc u11 isnt

MI5 · ‎19-06-2017

Might need customer service to fiddle with it then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎19-06-2017

Are they on separate contracts?
If so, you will have a different login for both contracts.
You can combine both under one MyO2 login by using the "bring in other products" option.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎19-06-2017

They showing up as one on my o2 says s8+ and then u11 number but not phone

Anonymous · ‎19-06-2017

https://drive.google.com/file/d/0BzFkq1XSTerAM3U1UTdKYUpscEk/view?usp=drivesdk easy way to show ID thought it would show by now called o2 not very helpful and they said they'd send s8+ off for repair with he sound issue seems to be OK now lol

MI5 · ‎19-06-2017

What does it say if you login on PC?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎19-06-2017

Same thing

MI5 · ‎19-06-2017

Might need customer service to fiddle with it then.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎19-06-2017

That's what I thought

MercedesS · ‎23-06-2017

Hello @Anonymous, did they fix it? Please let us know!

Thanks @MI5 for the help!

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Anonymous · ‎03-07-2017

Nope lol still same

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