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why can i not top up my new i phone using paye as you go card can anyone help

Anonymous
Not applicable

i cannot top up my new mobile phone card can anyone help me to find out what to do

 

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MI5
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If it's your first top up you may find you have to buy a voucher first.
After that you should be able to register your card online for future top ups.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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Hi @Anonymous

There are numerous ways to top up. Have a look at this help thread. Scroll down to payg.

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

Veritas Numquam Perit

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jonsie
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O2 say you don't need to use a voucher to top up first time but some advisers are saying a voucher is the only way. I top up using my online banking app rather than trying to use O2's temperamental system, most allow this these days.

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PhoneDoc
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Hi Lillie,

 

Have you activated your card yet? Where abouts are you trying to top up?

 

C

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