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waiting for PAC Code 50 minutes on Chat then 40 minutes on hold

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Anonymous
Not applicable

on ‎19-09-2016 15:47

on ‎19-09-2016 15:47

 

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i have been trying to get my PAC Code and have been transferred through 3 different CHAT departments and 50 minutes before finally getting a phone number to ring. I have now been on hold for 39 minutes waiting to speak to an operator.  What can I do.....?  
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MI5
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on ‎19-09-2016 15:52

on ‎19-09-2016 15:52

@Anonymous wrote:

 

 What can I do.....?  
 

Might be easier if you call CS first thing in the morning, around 8.00am.

202 for contracts or 4445 for PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144290 Posts
  • 634 Topics
  • 27658 Solutions
Registered:

on ‎19-09-2016 15:52

on ‎19-09-2016 15:52

@Anonymous wrote:

 

 What can I do.....?  
 

Might be easier if you call CS first thing in the morning, around 8.00am.

202 for contracts or 4445 for PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
Level 94: Supreme
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on ‎19-09-2016 16:31

on ‎19-09-2016 16:31

@Anonymous wrote:

 

Chat Conversation Start
i have been trying to get my PAC Code and have been transferred through 3 different CHAT departments and 50 minutes before finally getting a phone number to ring. I have now been on hold for 39 minutes waiting to speak to an operator.  What can I do.....?  

P&G?

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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