Solved: usb c to micro charger sent

JDJ · ‎01-02-2021

I upgraded my phone and received a usbc to micro wire instead of micro to usb wire, the usb c is useless to me unless I have to buy an adapter for it to work. can I send this back to 02 and get a micro to usb wire instead as I cannot charge my new device with the wire they sent without spending out money on an adapter.

MI5 · ‎01-02-2021

@JDJ

It's what Apple now supply so it cannot be changed by O2.

You can use your old iphone charger and lead or buy a USB-C charging plug.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-02-2021

@JDJ

It's what Apple now supply so it cannot be changed by O2.

You can use your old iphone charger and lead or buy a USB-C charging plug.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎01-02-2021

Plug here from Amazon https://www.amazon.co.uk/Anker-Charger-Durable-PowerPort-Included-White/dp/B08LPCJ1YX/ref=sr_1_1_ssp...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JDJ · ‎01-02-2021

thank you for replying quickly.

looks like i am going to have to buy an adapter plug as my old phone I was selling including charger with it as the buyer would not have a charger otherwise.

thank you

JDJ · ‎01-02-2021

thank you

MI5 · ‎01-02-2021

You're welcome.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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