Solved: upgrade phone do I need to swap sims

Anonymous · ‎12-06-2017

Hi

I recently upgraded my phone but went for the same one again an iphone 5s. Do I need to use the new sim that came with the phone or should I just swap my old sim over?

thanks

MI5 · ‎12-06-2017

No, just put your old sim in the new phone.
The contract is switched over on o2's computer already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎12-06-2017

No, just put your old sim in the new phone.
The contract is switched over on o2's computer already.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎12-06-2017

It's worth keeping the sim as a spare in case you have a problem but you would need to use the form here: http://swapmysim.o2.co.uk

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Marjo · ‎13-06-2017

Hey @Anonymous welcome to the forum! Are you all good now or any additional questions our community could help with?

Out of curiosity, what colour did you go for? I think iPhone 5S are the colourful ones. I used to have the green one!

Thanks @jonsie and @MI5 for helping!

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