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upgrade iphone 4 to a iphone 5s an dontknow howto activate sim

Anonymous
Not applicable

on ‎08-12-2014 21:56

on ‎08-12-2014 21:56

Hi I need help I upgraded my iPhone 4 to iphone 5s today an I've tried everything to activate the nano sim for the new fone it still says no service at top of screen what should I do??

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MI5
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‎08-12-2014 22:08 - edited ‎08-12-2014 22:08

‎08-12-2014 22:08 - edited ‎08-12-2014 22:08

Have you contacted CS http://www.o2.co.uk/contactus ?

If you have and they have activated the sim, try restarting the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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‎08-12-2014 22:10 - edited ‎08-12-2014 22:14

‎08-12-2014 22:10 - edited ‎08-12-2014 22:14

Have you performed the sim swap.

This moves your tariff and number from the micro sim card to the new nano SIM card.

Sim Swap link -> http://swapmysim.o2.co.uk Or text SWAP to 20220

The Service will stop on the original SIM card which indicates the swap has started. Turning the phone Off and On , or if applicable switching airplane mode On and Off ,with the new SIM card in every 20 minutes or so will typically help the connection to settle.
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MI5
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on ‎08-12-2014 22:18

on ‎08-12-2014 22:18

@Anonymous wrote:

I've tried everything to activate the nano sim 

It would also help if you could define "everything" please?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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