unlocking phone

[julia]

Hi,

I am absolutely desperate. I am in the process of moving to EE from O2. I have asked for the PAC code which I got 4 days ago but have still not received the unlock code ( 2 days ago requested) . i need a phone for health reasons and have been without for 5 days now. Please help. I need the Apple 6s unlocking.

[Anonymous]

@julia Have you called customer service again? @EmilieT might be able to help 

[MI5]

Try your new SIM anyway as sometimes the phones are unlocked but the customer doesn't get notified..
You don't receive a code for iPhones either, it's all done on the server.

[EmilieT · Accepted solution]

Hi @julia, sorry to hear that you're having some difficulties getting your phone unlocked  We have a very useful Community Guide that outlines all the unlocking process steps, did you follow them already?

In many cases we've looked into as well, the device was already unlocked so it's worth trying a non-O2 Sim in the device as @MI5 suggested. Once the non-O2 SIM is in the phone, connect to WiFi, go to Settings > General > About and enter your Apple ID and password.

Please do check the above and if it's still not working do let us know and we'll have a closer look! 

[julia]

I rang 02 and asked for a PAC code which I got 3 days later. I also rang to get my phone unlocked and they put my request in. I’ve since tried filling in a form online but o2 doesn’t recognise my number anymore. I rang this morning on my daughter,s  phone and they said that the phone would take another 7 or 8 days to unlock. 

Because of health issues I can’t be without a phone and this is causing a lot of stress for me. I then went to a local o2 shop and decided to buy a pay as you go for an old phone. I bought a £20 top up but the guy in the shop couldn’t get the phone working. He then suggested that I put the PAYGsim in the iPhone that I m trying to get unlocked. I got home and then realised that o2 could then charge me for unlocking a PAYG ( I’ve since taken sim out and not used the PAYG . I feel like banging my head against a brick wall and cancelling all the rest of my family’s 02contracts.

please help.

[MI5]

It's free to unlock any phone so you won't be charged at all.

[EmilieT]

Thanks for the update, @julia! I'll send you a Private Message now to get some more details, and see if we can help speed things up on our end 

[julia]

Hey,
I’m unlocked thanks to you Emilie!!
Thank you so much ❤️

[Cleoriff]

Great news @julia

[EmilieT]

Fantastic, thanks for the update @julia and have a good weekend!