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Hi @Wendy1
You need to follow this guide https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...
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Good morning @Wendy1, did you get a chance to look through the guide @Cleoriff shared above yet? It should help you understand the unlocking process better but if you have any other questions, do let us know 
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
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