unlocking iphone 6

[Katetra]

Hi,

So i am no longer an o2 customer but i am trying to unlock an o2 iphone 6 that i used to have on a contract with o2.. i have waited 72 hours and not had a text message or email to say it has been done and my sim still says its unsupported when i put it in the iphone. i needed it unlocking as my current phone needs to be sent away for repair.

if there are any options for unlocking my phone would be helpful.

regards

katie

[jonsie · Accepted solution]

Follow the procedure here ::

https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

If you still have problems after then maybe @EmilieT  can help.

[Katetra]

Thanks, but i had gone into the o2 shop and request it to be unlocked and they took imei and other info and filled out an unlatching form i believe its called, and they said in there can be up to 72 hours but usually less.

i have tried a number of times since sunday to put my 3 sim card in the phone just for it to say its not supported

[Anonymous]

Do you still need to connect the iPhone to ITunes to complete the unlocking if that is still the process?

[MI5]

Chase it up with customer service http://www.o2.co.uk/contactus

[Katetra]

@Anonymous i have tried that aswell and it didnt work

[jonsie]

No need to connect to itunes any more. Maybe call customer service to chase it up.

edit spelling

[MI5]

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@Anonymous wrote:
Do you still need to connect the iPhone to ITunes to complete the unlocking if that is still the process?

---

Shouldn’t be required anymore but always worth trying. You do need to be signed into your Apple ID on the phone though. 

[Anonymous]

@EmilieT Can you help with the OP Unlocking his iPhone problem?

[EmilieT]

Hey @Katetra, and welcome to the forum 

I'm sorry to hear you're having some trouble getting this phone unlocked! I'll send you a Private Message shortly to get a few more details, so I can get someone on my end to look into what's going on for you. You'll be able to read it and reply to it by going inot Messages at the top right of your page. 

Thanks everyone for the support, and @jonsie and @Anonymous for the mention!