unlocking a phone

[Anonymous]

Anybody know how ot get o2 to unlock a phone? I have tried the online form and got an automatic reply saying they could not find it but then you cant reply to the email.

I tried the onlien chat they found it and said it would be 48 hours, that did not happen, I tried the on line chat for gurus and they said it would take 7 days, that time is past and still not unlocked and now o2 on line chat seems to be down.

Anybody any suggestions on how I can unlock a iphone 5 s on o2?

Thx really appreciate any advice as o2 have been no help at all

[Dave111 · Accepted solution]

Hi, go to your my o2 section when logged in, choose my device, you can get it unlocked from there for free.

Also available via the my o2 app

[adamtemp64]

Are you doing it through myo2?

Payg or Pay monthly ?

Only free on pay monthly or £15 on payg

[jonsie]

As long as you have a o2 sim in the phone and the IMEI is showing correctly in My O2 then that is the quickest and easiest way to get it unlocked. 

[MI5]

Check it's not already unlocked with another network sim too.

[Marjo]

Hey @Anonymous Did the above advice help you out - got your device unlocked in the end?