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Accepted Solution

unlocking a phone

Anybody know how ot get o2 to unlock a phone? I have tried the online form and got an automatic reply saying they could not find it but then you cant reply to the email.


I tried the onlien chat they found it and said it would be 48 hours, that did not happen, I tried the on line chat for gurus and they said it would take 7 days, that time is past and still not unlocked and now o2 on line chat seems to be down.


Anybody any suggestions on how I can unlock a iphone 5 s on o2?


Thx really appreciate any advice as o2 have been no help at all

Level 4: Observant
Posts: 44
Registered: ‎06-10-2016

Re: unlocking a phone

Hi, go to your my o2 section when logged in, choose my device, you can get it unlocked from there for free.


Also available via the my o2 app


Posts: 16,431
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Registered: ‎13-08-2008

Re: unlocking a phone

[ Edited ]

Are you doing it through myo2?

Payg or Pay monthly ?


Only free on pay monthly or £15 on payg

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
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Posts: 80,548
Topics: 573
Solutions: 3,881
Registered: ‎04-01-2009

Re: unlocking a phone

As long as you have a o2 sim in the phone and the IMEI is showing correctly in My O2 then that is the quickest and easiest way to get it unlocked. 

Posts: 103,857
Topics: 552
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Registered: ‎04-04-2012

Re: unlocking a phone

Check it's not already unlocked with another network sim too.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 7,430
Registered: ‎23-07-2014

Re: unlocking a phone

Hey @Anonymous Did the above advice help you out - got your device unlocked in the end?

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