unlock my phone

[donna9]

Good afternoon

I have recently upgraded my phone and wish my O2 i phone 6 to be unlocked.

please, can you help?

Thank you

Donna

[Anonymous]

Hi @donna9 read this unlocking guide which will help 

https://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-netwo...

[donna9]

I Have tried this and i am 52 and unable to do this. I have even visited one of your shops and they told me to contact you.

KR

[Anonymous · Accepted solution]

@donna9 We are not customer service. We are all customers like you here. Have you fully read the link I posted? You could try calling customer service in the link below 

https://www.o2.co.uk/contactus

[Bambino]

@donna9 This is not O2. This is a customer to customer forum. Please contact customer service by phone. Do not use Live Chat. https://www.o2.co.uk/contactus

[MI5]

Hi @donna9 please do as @Anonymous suggests and call O2 on 202 from your phone.

You will need the IMEI number of your iPhone 6 (dial *#06# to get this) and this is the number customer services will need you to give them to request the unlock.

For iPhones, you won't get a code. You just get an email to say it's done and at that point you can put a non O2 sim in to complete the process.

[EmilieT]

Hi @donna9, and welcome to the forum  Did you get a chance to contact Customer Service as advised above, and if so are you all sorted with your phone now?