
on 27-02-2017 12:55
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on 27-02-2017 12:55
Hi
i need to unlock my iPhone 5 in order to upgrade to an iPhone 5S which has been given to me. I can get the PUK code, but not sure if that's what I need.
Can anyone advise?
Thanks
Angus
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on 27-02-2017 13:14
Hi @Anonymous You can unlock via My O2 if on contract. http://www.o2.co.uk/myo2
Folllow the advice on this link http://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network
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on 27-02-2017 13:14
Hi @Anonymous You can unlock via My O2 if on contract. http://www.o2.co.uk/myo2
Folllow the advice on this link http://www.o2.co.uk/help/phones-sims-and-devices/unlocking-an-o2-mobile-to-use-on-a-different-network
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27-02-2017 13:19 - edited 27-02-2017 13:20
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27-02-2017 13:19 - edited 27-02-2017 13:20
By the way, your new phone (5S) takes the same sim as the 5. Can't you just put your old sim in your new phone...if remaining on the same network and tariff? @Anonymous
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on 27-02-2017 13:27
It's not a requirement of upgrading.
Do not attempt to use the PUK as the process is completely different for an iPhone. It's all done on Apple's servers.
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on 27-02-2017 14:16
Thanks for the advice.The new phone wouldn't accept my SIM and said i needed to unlock the old phone and to contact the service provider.
I tried tat unlocking page but didn't find anything helpful there...
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27-02-2017 14:25 - edited 27-02-2017 14:27
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27-02-2017 14:25 - edited 27-02-2017 14:27
What network is the new phone locked to? You need to ask the previous owner and probably have to instigate the unlock from that network. Thing is this ....if both iphones were on the O2 network, the sim would have worked by taking out of old phone and putting into new phone.....
It's not the old phone that needs unlocking (unless you want to sell it) It's the new phone which needs to be unlocked
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on 27-02-2017 14:53
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on 27-02-2017 14:53
Not something o2 can do for you, sorry.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

