cancel
Showing results for 
Search instead for 
Did you mean: 

top up and balance

Anonymous
Not applicable

hi there, i topped up £15 on saturday 4th march and everytime i text someone it comes back telling me how much credit i have left, i dismiss that one and then more keep coming up when im not even texting or using my phone so i now have little credit when it normally last me over a week. it has happened before to me and im not happy its doing it again.

 

can you help?

 

 

Message 1 of 10
2,062 Views
9 REPLIES 9

Cleoriff
Level 94: Supreme
  • 111825 Posts
  • 800 Topics
  • 6573 Solutions
Registered:

Hi @Anonymous Just contact customer services on 4445 and ask them to turn off notifications

Veritas Numquam Perit

Girl in a jacket
Message 2 of 10
2,059 Views

Anonymous
Not applicable

hi there and does it charge to ring them?

Message 3 of 10
2,057 Views

MI5
Level 94: Supreme
  • 127482 Posts
  • 614 Topics
  • 22156 Solutions
Registered:
Those messages are not taking your credit and can be turned off by calling 4445 and asking an agent to disable them.
Your credit is zero because the money was used to buy your allowances which are valid for 30 days.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 10
2,056 Views

Cleoriff
  • 111825 Posts
  • 800 Topics
  • 6573 Solutions
Registered:

@Anonymous wrote:

hi there and does it charge to ring them?


25p a call on PAYG....though you could try live chat for free

Veritas Numquam Perit

Girl in a jacket
Message 5 of 10
2,050 Views

Anonymous
Not applicable

i dont understand by how they're not taking my credit when they clearly are because i have as little as £1 something when it shouldnt be that low. its telling my my balance and then comes up again shortly after saying it lower but ive not sent any more text for that to be coming through. it has happened before.

Message 6 of 10
2,046 Views

MI5
Level 94: Supreme
  • 127482 Posts
  • 614 Topics
  • 22156 Solutions
Registered:
Have you got data enables?
If so turn it off.
Which tariff are you on?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 10
2,044 Views

Cleoriff
Level 94: Supreme
  • 111825 Posts
  • 800 Topics
  • 6573 Solutions
Registered:

Make sure you have mobile data turned off @Anonymous

Veritas Numquam Perit

Girl in a jacket
Message 8 of 10
2,044 Views

Cleoriff
Level 94: Supreme
  • 111825 Posts
  • 800 Topics
  • 6573 Solutions
Registered:

@AnonymousIf you are concerned then you should be contacting customer services and ask them about any account issues. Only they can see what is going on...

Veritas Numquam Perit

Girl in a jacket
Message 9 of 10
2,043 Views

MI5
Level 94: Supreme
  • 127482 Posts
  • 614 Topics
  • 22156 Solutions
Registered:
We need to know your tariff to advise further.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 10
2,039 Views