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text failed%20delivery

Sam52
Level 1: Joiner
  • 2 Posts
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Registered:

Hi,

 

Why can't I send messages to a short 5 digit number. It returns a 'failed delivery'.

 

I have an iphone X.

 

Many thanks.

 

Sam.

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gmarkj
Level 66: Unequalled
  • 11995 Posts
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Registered:
You probably have a £0 spend cap on your account.
Call customer services on 0800 587 4005 and ask them to change it to £5 (or whatever suits you).

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Marjo
Former Staff
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Hi @Sam52 , just wanted to check how you're getting on with this and if the above suggestion was helpful to you? slight_smile Let us know if you need any further advice.

Message 3 of 4
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Sam52
Level 1: Joiner
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Registered:

Hi Marjo, thanks for your advice. I do have a zero cap and will try your solution.

However, I have used it before for premium numbers and donations for which I normally get charged.

I will certainly let you know the outcome.

Message 4 of 4
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