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becca_brown23
Level 1: Joiner
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Hi, I was wondering if you could help me? I recently broke my iPhone 7, that was with Three, which resulted into my friend lending me her phone 7 plus that is with o2. My problem is I tried to set up this iPhone and put my SIM card in from my old phone to let me ring people but unfortunately it’s not letting me and is saying needed to contact o2, 

just wondering if you could help me. Many thanks 

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MI5
Level 94: Supreme
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Registered:

Hi @becca_brown23 sounds like your phone needs unlocking https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 128153 Posts
  • 614 Topics
  • 22500 Solutions
Registered:

Hi @becca_brown23 sounds like your phone needs unlocking https://community.o2.co.uk/t5/How-to-Guides/Unlocking-an-O2-phone-to-use-a-different-SIM-card/ba-p/1...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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EmilieT
Former Staff
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Registered:

Hey @becca_brown23 , the above should help get you sorted, but please do let us know how you're getting on and whether you need any further help. slight_smile

 

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