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suddenly can't send text's with iphone 3gs

Anonymous
Not applicable

I am writing on behalf of my husband. Suddenly he can't send texts with his iphone 3gs. He can send imessages, receive calls, send calls, but not sms text. I have done a full restore, rebooted the sim etc. 

He is pay and go since 5mths ago with no problems at all. 

 

Any help would be greatly appreciated. 

 

Thanks

Message 1 of 6
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Accepted Solutions

Anonymous
Not applicable

Hi,

 

 

Check his tariff in MyO2.

 

Does he have unlimited texts for example or maybe has he run out.

 

Does he have credit to send text messages.

 

If you can try his sim in another phone to see if he can then send texts to see if the iPhone is at fault.

 

Faulty sim cards can be replaced by requesting a blank sim online or by popping into an o2 store and they would carry out the swap my sim procedure there.

 

Ask him to go into : Settings > Messages > to ensure 'send as sms' is toggled on.

 

Ask him to ring O2 Uk Customer Services on 4445 to have his account checked.

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Message 6 of 6
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5 REPLIES 5

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Check the message centre number stored on the phone
Message service centre settings
+447802000332 for Pay Monthly, or
+447802092035 for Pay & Go
Remember to check that the message centre number starts with +44 and not 0044
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 6
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Anonymous
Not applicable

How do I find the message centre number?

Message 3 of 6
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MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Dial this number:

**5005*7672*+447802092035# then press the call button.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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Anonymous
Not applicable

Done it.. and rebooted and its still not working 😞 

Its driving me mad on a Sat night! lol 

Message 5 of 6
6,776 Views

Anonymous
Not applicable

Hi,

 

 

Check his tariff in MyO2.

 

Does he have unlimited texts for example or maybe has he run out.

 

Does he have credit to send text messages.

 

If you can try his sim in another phone to see if he can then send texts to see if the iPhone is at fault.

 

Faulty sim cards can be replaced by requesting a blank sim online or by popping into an o2 store and they would carry out the swap my sim procedure there.

 

Ask him to go into : Settings > Messages > to ensure 'send as sms' is toggled on.

 

Ask him to ring O2 Uk Customer Services on 4445 to have his account checked.

Message 6 of 6
6,759 Views