sudden enormous hike in measured data usage outside EU

[Anonymous]

I am outside EU at the moment. O2 sent me a text to say that the change for 50MB was £40.  And again another text when I reached 50MB on 1st Jan.  I have checked on line and I have now reached about 55MB.  However 50MB cost £40 and 54MB cost £120+.  What has caused this problem?  I would like to revert immediately to the £40 for 50MB and I am prepared to pay the same rate for the amount used above 50MB?  Have others had this issue?

[Anonymous]

Hi,

If your on iOS7 you can check whats using data.

Settings > Mobile >  shows each apps usage at the bottom.

[adamtemp64 · Accepted solution]

1 Have you at any time agreed to the higher data limit of £120?

2 Has this straddled 2 billing periods?

3 Ring the free to call number and talk to o2 immediatly if neither of the above apply.

From abroad

+44 844 809 0200

Free‡

Edit

This is not a hike in data usage only 4mb more but a change in the billing ammount £120 for max 200mb instead of £40 for 50mb as apposed to £6 a mb base rate non eu.

[jonsie]

Sounds like 2 billing periods?

[adamtemp64]

@jonsie But then it would have reverted to 4mb used so far unless the counters at o2 have not reset and showing 54mb for £120 (which should only happen if higher data limit requested)