smashed screen

Anonymous · ‎27-02-2017

I am half way through my 2 year contract and my screen has smashed, what do I need to do. I am covered by house insurance

Cleoriff · ‎27-02-2017

Hi @Anonymous You need to contact your own insurers. Not sure what level of cover you have but I doubt they would cover a 'smashed screen'. Only they will be able to tell you that. Of course you could check out the T&C's yourself if you have the insurance policy to hand.

Veritas Numquam Perit

MI5 · ‎27-02-2017

You will need proof of usage from o2 customer service to send to your insurers
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎27-02-2017

Would a smashed screen be covered as I thought it wouldn't be

MI5 · ‎27-02-2017

Depends on the level of cover.
My house insurance covers accidental damage and new for old replacements.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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