Re: signal in cyprus

Anonymous · ‎22-08-2015

Hi all my partner has been in Cyprus for the last 7 days and her Internet has worked fine.. she has woken up today and nothing works at all.. no Facebook no Internet and also WhatsApp does not connect.. she has spoken to customer services who have said there is nothing wrong with her account. We are stuck?? Can anyone help please?

MI5 · ‎22-08-2015

Is this on wifi or mobile data?
Either way the data connection has failed so it may be you need to speak to the wifi provider or try and find out if the local network has a problem?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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Anonymous · ‎22-08-2015

It's on mobile data.. other people on 02 have no issues?

MI5 · ‎22-08-2015

It's not o2 in cyprus though. Ask her to try manually selecting a different network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎22-08-2015

Does she use the O2 Travel bolt on?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-08-2015

Yeah she asked for it to be added to her account a week before she left

jonsie · ‎22-08-2015

Possibly try a manual network selection if o2 say there is nothing wrong with the account. Choosing a different network might be the answer.?

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MI5 · ‎22-08-2015

OK so it shouldn't have hit any payment caps, but worth checking in her My O2 http://www.o2.co.uk/myo2
I'd try the manual network selection first though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎22-08-2015

OK thanks will let you know how she gets on.. she can be a little slow aha

MI5 · ‎22-08-2015

Manually selecting a different network usually fixes it, that's why I mentioned it early on in the thread.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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