Welcome to the O2 Community

Has your question already been answered? See the community FAQ's


Posts: 0
Accepted Solution

sending picture messages

How do I update the network settings on an iphone 6 to allow me to send picture messages in the UK? I have just moved from Australia and activated a £25 pay as you go data bundle. I can send text, access the internet and make calls but can't send picture messages. Even if someone could let me know how I can call O2 and speak to an operator that would be appreciated, thanks

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: sending picture messages

[ Edited ]

you need to ensure mms is enabled in Settings > messages > mms messaging on


Remember they do cost a lot to send 45p each in uk https://www.o2.co.uk/termsandconditions/mobile/pay-as-you-go-big-bundle-tariff-charges


all contact options http://www.o2.co.uk/contactus

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Posts: 117,559
Topics: 575
Solutions: 16,502
Registered: ‎04-04-2012

Re: sending picture messages

You can't send an mms from your bundle allowances, you need to add extra credit.
Your settings are automatically installed and will work with appropriate funds on your account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 7,880
Registered: ‎23-07-2014

Re: sending picture messages

Good evening @Anonymous! How are you doing with the picture messaging - did you get it working?

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help

If you'd like to take part, why not register? Smiley Happy

Former Staff
Posts: 1,192
Registered: ‎01-02-2017

Re: sending picture messages

Hello @Anonymous,

If you are visual like me, you can check the interactive device guide for Apple iPhone 6 - iOS 10 (please change it if you have a different OS) about MMS Sending pictures or MMS Manual configuration.


Let us know if you need anything else Wave


Thanks @MI5 and @adamtemp64 for the help Mexican Wave

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community
Posts: 84,706
Topics: 580
Solutions: 4,326
Registered: ‎04-01-2009

Re: sending picture messages