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random loss%20of%20signal

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mlscorer
Level 1: Joiner
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on ‎22-10-2019 13:42

on ‎22-10-2019 13:42

Utter and complete loss of signal at random times and places - cured by restart - turn off phone and turn on again.

This has never happened before to me.

Has anyone else had this happen and does anyone know the cause?

thanks 

Mark

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MI5
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on ‎22-10-2019 13:45

on ‎22-10-2019 13:45

@mlscorer 

It could be a symptom of a failing sim card.

Call into your local O2 shop for a free sim swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151673 Posts
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on ‎22-10-2019 13:45

on ‎22-10-2019 13:45

@mlscorer 

It could be a symptom of a failing sim card.

Call into your local O2 shop for a free sim swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎22-10-2019 14:15

on ‎22-10-2019 14:15

Definitely get a new sim card, it's the first step in any fault issues. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎23-10-2019 13:02

on ‎23-10-2019 13:02

Welcome to the community @mlscorer!

 

It'd be great to hear from you after you tried a new SIM card, so we can advise further if needed slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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