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Anonymous
Posts: 0

"you are not subscribed to mobile data service"

Hi I recently purchased a iPhone 4 locked onto o2, the wi-fi works fine, but it seems I have no 3g, I get the above message whenever out and about, I have been into settings and 3g and mobile data is enabled,  A quick google of the problem seems to find many people with this issue, but no answers.  I have reset settings to original state and rebooted but still no result.  Any help will be greatly appreciated.

Level 10: Inspirational
Posts: 342
Registered: ‎14-01-2011

Re: "you are not subscribed to mobile data service"

[ Edited ]

What are your APNs set to?

And are you contract or PAYG?

ewan

Anonymous
Posts: 0

Re: "you are not subscribed to mobile data service"

APN is set to idata.o2.co.uk

username vertigo

password is starred

 

I have not changed any of this, this is how it came set up.

 

I am on a pay monthly contract.

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: "you are not subscribed to mobile data service"

pay monthly try the apn in my usefull links.

 

If you should be on an iphone contract and the mobile apn works ring o2 to get the correct data bolton applied to account and then reset network settings.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Level 10: Inspirational
Posts: 342
Registered: ‎14-01-2011

Re: "you are not subscribed to mobile data service"

Have you tried mobile.o2.co.uk?

ewan
Anonymous
Posts: 0

Re: "you are not subscribed to mobile data service"

Changing to mobile.o2.co.uk worked a treat, cheers Ewan.

 

Adam, thanks for the useful tips links too.

 

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: "you are not subscribed to mobile data service"

IMT are you meant to be on an iphone data tariff? as with the mobile apn a few things will not work.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: "you are not subscribed to mobile data service"

I oirginally upgraded on a HTC one s phone, but was not happy with it as the wifi was appauling, kept freezing etc, so contatced O2 and changed it for an iPhone, so I guess this is the issue with the idata APN not working then?

Posts: 16,454
Topics: 297
Kudos: 1,856
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: "you are not subscribed to mobile data service"

Yes just ring and ask for the iPhone Bolton it is the same cost but a few things like visual voice mail and hotspot need idata
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous
Posts: 0

Re: "you are not subscribed to mobile data service"

Thanks Adam