phone

[Anonymous]

i made a contract at the carphone store, and now i lost my phone they told me to call o2 but the who  was talking to me and he told me to talk with the carphone store i need help because i made the insures and i dont know how do i get a new phone and i new sim card 

[MI5 · Accepted solution]

Lost and stolen help here.
O2 need to block it and issue you with a new sim but you must make the insurance claim yourself https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Lost-or-Stolen-O2-Device-How-to-Report-it/m-p/1...