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payment taken from my card

Jo18
Level 1: Joiner
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on ‎02-03-2017 12:32

on ‎02-03-2017 12:32

HiI recently tried to order an i pad when checking out the basket it said the card details were for security and no money would be taken. However the payment was taken and my application was declined anyway. How can i get my money refunded ?

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MI5
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on ‎02-03-2017 12:33

on ‎02-03-2017 12:33

It will automatically appear back in 2 or 3 days - it's only held in reserve.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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on ‎02-03-2017 13:53

on ‎02-03-2017 13:53

@Jo18if you haven't had it returned within 5 days then contact customer services.

http://www.o2.co.uk/contactus

Veritas Numquam Perit

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