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paying for messages

Anonymous
Not applicable

on ‎17-02-2017 19:58

on ‎17-02-2017 19:58

Hi there,

 

On my lastest bill I paid an extra £0.46 for my messages. I can't understand why because I have unlimited usage on messages. Can someone help me realise what I have done to have to pay this extra £0.47? 

 

It's happening every month ... I don't message people abroad so not sure why this is happening!

 

Thanks,

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MI5
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on ‎17-02-2017 20:04

on ‎17-02-2017 20:04

Quite possibly an MMS conversion.
See help here https://community.o2.co.uk/t5/Other-Products-and-Services/Accidental-MMS-Sending-and-How-to-Avoid-it...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Anonymous
Not applicable
In response to MI5

on ‎17-02-2017 20:11

on ‎17-02-2017 20:11

Look in your myo2 for a breakdown of the charges. It is most likely an mms message as @MI5 has suggested 

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Marjo
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on ‎24-02-2017 10:34

on ‎24-02-2017 10:34

Hey @Anonymous How are you doing? slight_smile Did you figure out the £0.46 in the end? Any help from the above replies?

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