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paying a last bill

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Anonymous
Not applicable

on ‎19-04-2017 21:30 - last edited on ‎19-04-2017 23:07 by Moderator

on ‎19-04-2017 21:30 - last edited on ‎19-04-2017 23:07 by Moderator

Hi there I'm trying to pay my Dads last bill on his account as he has passed away. I've received a text saying I can pay it online on pay my bill. I cannot see this options on his account.  Can you help me please. Thanks Lelanie

 

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MI5
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on ‎19-04-2017 21:45

on ‎19-04-2017 21:45

Hi Lelanie @Anonymous

o2 have a bereavement team you can call who can help you settle all affairs http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎19-04-2017 21:45

on ‎19-04-2017 21:45

Hi Lelanie @Anonymous

o2 have a bereavement team you can call who can help you settle all affairs http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎20-04-2017 00:28

on ‎20-04-2017 00:28

You have enough stress at the moment so please let the bereavement team handle it for you. Sorry for your loss @Anonymous

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Curr946
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on ‎20-04-2017 06:14

on ‎20-04-2017 06:14

Sorry to hear of your loss
Current Phone: Sony Xperia XZ Premium
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Martin-O2
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on ‎20-04-2017 10:02

on ‎20-04-2017 10:02

I'm very sorry to hear of your loss @Anonymous If you have any difficulties getting through to the bereavement team please let me know. 

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