cancel
Showing results for 
Search instead for 
Did you mean: 

order cancellation

Anonymous
Not applicable

Hi

quick question as o2 customer servise isn't very helpful

i have cancelled an early online upgrade order, can someone tell me when will I get refunded? Cancelled on sunday

cheers guys!

Message 1 of 14
5,865 Views
1 ACCEPTED SOLUTION

Accepted Solutions

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Your old contract if now cancelled cannot be re-instated so the balance outstanding you paid in order to cancel it won't be refunded, it simply allows you to start a new contract.

 

That's the way I see it anyway.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

View solution in original post

Message 8 of 14
5,488 Views
13 REPLIES 13

Anonymous
Not applicable
Typical refunds to cards are 7 to 14 working days.

Sometimes quicker.
Message 2 of 14
5,567 Views

Anonymous
Not applicable

thanks

could you please tell me how long does an cancellation progress lasts as I won't be able to upgrade early until its all sorted

Message 3 of 14
5,562 Views

Anonymous
Not applicable
We are customers here too.

Ring O2 for clarification.

O2 Customer Services. 202 for Contract >4445 for PAYG>8002 for Business.
Message 4 of 14
5,553 Views

Anonymous
Not applicable
I did and got different answers every time
Message 5 of 14
5,526 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

I would be very surprised if you got the refund in much under two weeks.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 6 of 14
5,518 Views

Anonymous
Not applicable

been told it takes 3 days, then that it takes 7 days and an hour ago that it takes 10 days!

every person has a different answer

and been told that my early upgrade fee also will be refunded by one person and that it won't by another lol just shocking!

Message 7 of 14
5,503 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Your old contract if now cancelled cannot be re-instated so the balance outstanding you paid in order to cancel it won't be refunded, it simply allows you to start a new contract.

 

That's the way I see it anyway.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 8 of 14
5,489 Views

adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:
@perksie that is what it says in the t&c
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 9 of 14
5,487 Views

perksie
Level 69: Guiding Light
  • 27019 Posts
  • 247 Topics
  • 1614 Solutions
Registered:

Thanks Adam, I was sure that was right. slight_smile

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 10 of 14
5,481 Views