cancel
Showing results for 
Search instead for 
Did you mean: 

o2 won't unlock my iPhone 5

Anonymous
Not applicable

contract with o2 ends in 2 days

 

I want to switch to someone else

 

I have my new simcard - when inserted it says phone is locked

 

Spoke to o2 and they say that becasue my IMEI doesnt match their records (i went to the apple store a year ago and they replaced my old iphone 5 as the volume button had stoppped working) they wont/cant unlock it.

 

I have paid £50 a month for 2 years for this - in 2 days th ephone will be mine and I cant use it????

 

Does any one have any solutions???????

Message 1 of 26
5,664 Views
25 REPLIES 25

aldaweb
  • 1722 Posts
  • 50 Topics
  • 65 Solutions
Registered:

@Anonymous wrote:
Yep did that to and it got rejected because they keep saying my IMEI numbers don't match and the phone isn't locked to O2, which it certainly is.

Did you do that whilst the O2 SIM was in the phone and after making a call (to make sure it was registered on the network)?

 

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2
Message 21 of 26
2,764 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@Anonymous wrote:
Tried another sim multiple times, I don't know what they're playing at but it's criminal. They have no right to lock a phone which I now own!

I quite agree.

In some cases a pm to @Toby might help (altough it's not his primary role), otherwise the other option is an official complaint http://www.o2.co.uk/how-to-complain

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 22 of 26
2,762 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@aldaweb wrote:

Did you do that whilst the O2 SIM was in the phone and after making a call (to make sure it was registered on the network)? 


Phone is registered mate - IMEI matches in "My O2" to the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 23 of 26
2,759 Views

aldaweb
Level 26: Upbeat
  • 1722 Posts
  • 50 Topics
  • 65 Solutions
Registered:

@MI5 wrote:

Phone is registered mate - IMEI matches in "My O2" to the phone.


 Yeah, I read that but doesn't mean the OP hasn't transferred it to another phone in the meantime

iPhone 14 Pro (O2 ), S23U (EE), iPad Pro LTE (EE), .

Reviews: iPhone-X-first-impressions ¦ Blackberry Classic ¦ Blackberry Z30 ¦ Nokia Lumia 1020 ¦ Samsung S4 Mini Part 1 ¦ Samsung S4 Mini Pt. 2
Message 24 of 26
2,751 Views

jonsie
Level 94: Supreme
  • 92906 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

I think you now need to make that complaint in writing. If the IMEI matches that showing in My O2 there is no reason at all to reject the unlock. It is Apple who unlock but O2 have to request it I believe.

Message 25 of 26
2,735 Views

Anonymous
Not applicable

Initially I had the same resonse from O2 but all I did was get a note from Apple showing the 'Proof of Coverage"  

 

Then jumped on the O2 live chat told them my problem and pasted the Serial, IMEI, Product No. from the "Proof of Coverage". They sent the unlock order right away.

Message 26 of 26
2,640 Views