on 20-09-2014 16:42
on 20-09-2014 16:42
contract with o2 ends in 2 days
I want to switch to someone else
I have my new simcard - when inserted it says phone is locked
Spoke to o2 and they say that becasue my IMEI doesnt match their records (i went to the apple store a year ago and they replaced my old iphone 5 as the volume button had stoppped working) they wont/cant unlock it.
I have paid £50 a month for 2 years for this - in 2 days th ephone will be mine and I cant use it????
Does any one have any solutions???????
Solved! Go to Solution.
on 20-09-2014 18:08
on 20-09-2014 18:08
on 20-09-2014 18:10
on 20-09-2014 18:10
on 25-09-2014 11:54
on 25-09-2014 11:54
Exact same thing has happened to me!
They keep fobbing me off saying Apple has to unlock the device, which I know Apple can’t. So they lie to you about that.
I've been trying to get it unlocked for two weeks now and keep getting awful customer service, passed from pillar to post.
I got told by a manger that I needed to get a proof of coverage letter from Apple to prove my IMEI had changed because it had been replaced by Apple. Called back saying I now have this letter, asked who do I email it to and no one seemed to know what I was talking about - O2 lying to it's customers again.
I've even been lied a third time by their customer support team who keep telling me my phone isn't registered to O2 but EE which it cant be because theres an O2 sim in it and I've only ever used an O2 sim and bought the phone form O2!
I've been told multiple times il get a call back, waited for hours but nothing. It's a disgrace, iv'e had to pay for more 3G in the meantime to check on my E-mails on the go for my job which is costing me a fortune! Every time I confront them about their lying I get some irate ex Mc Donald’s employee telling me they don't lie…
I’ve been into an O2 store and they tell me theres noting they can do and to call 202. WTF your a shop who I bought the phone from, do something about it!
It takes me an hour every time I call to talk to a manager! O2 is such a joke and I can't see them ever unlocking my phone so will be taking it further.
on 25-09-2014 12:16
on 25-09-2014 12:16
on 25-09-2014 12:30
on 25-09-2014 12:41
on 25-09-2014 12:41
Have you tried just using the form rather than speaking to CS?
https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form
on 25-09-2014 12:49
on 25-09-2014 12:55
on 25-09-2014 12:55
@Anonymous wrote:
Yep did that to and it got rejected because they keep saying myIMEI numbers don't match and the phone isn't locked toO2, which it certainly is.
and you have definitely tried another sim in it from another network?
on 25-09-2014 12:56
on 25-09-2014 12:56
@Anonymous wrote:
Already done that and it's the same IMEI which is on the back of my phone, so confused as to why they keep making excuses not to do it.
If the numbers match I fail to see any reason for them not putting the request through.....
on 25-09-2014 13:14