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Anonymous
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o2 won't unlock my iPhone 5

contract with o2 ends in 2 days

 

I want to switch to someone else

 

I have my new simcard - when inserted it says phone is locked

 

Spoke to o2 and they say that becasue my IMEI doesnt match their records (i went to the apple store a year ago and they replaced my old iphone 5 as the volume button had stoppped working) they wont/cant unlock it.

 

I have paid £50 a month for 2 years for this - in 2 days th ephone will be mine and I cant use it????

 

Does any one have any solutions???????

Level 69: Guiding Light
Posts: 16,782
Registered: ‎31-03-2010

Re: o2 won't unlock my iPhone 5

[ Edited ]

The IMEI wouldn't match O2's records because you're not using the phone they sold to you. I would have thought that if you took it back to the Apple store, they would be able to unlock it for you. Do you still have the receipt for the replacement?

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: o2 won't unlock my iPhone 5

[ Edited ]

No Smiley Sad it was a year ago and we have moved house and cant find it..........

 

Apple said to contact o2, o2 said to contact apple.

 

Don't know what to do?

Anonymous
Posts: 0

Re: o2 won't unlock my iPhone 5

Get a O2 payg sim. Put £20 on it. Make some calls but leave £15 on it.

Then complete the unlock form.

Or ask someone on contract to put their sim in, make calls and ask them to fill out the unlock form.
Anonymous
Posts: 0

Re: o2 won't unlock my iPhone 5

How come this will work? I will give it a go but just interested to know......

Anonymous
Posts: 0

Re: o2 won't unlock my iPhone 5

[ Edited ]
An iPhone does not have to be on the network for 12 months like other phones on payg so pick up a payg sim, register it and make calls to latch its imei number to your payg account.

Same with another person on a contract. They make the calls to latch the imei and request the unlock. Difference is its free for contact customers.
Level 69: Guiding Light
Posts: 16,782
Registered: ‎31-03-2010

Re: o2 won't unlock my iPhone 5

So why didn't the phone's IMEI latch onto the OP's contract sim? He's been using the phone with that sim for a year. Why should he have to spend extra money on a PAYG sim to unlock the phone?

I DO NOT WORK FOR O2



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Posts: 115,325
Topics: 571
Solutions: 15,747
Registered: ‎04-04-2012

Re: o2 won't unlock my iPhone 5

If you have been using this phone on O2 you shouldn't have to do anything else but fill in the form.
Check in your MY O2 and see what phone is showing and what the IMEI number is then follow the instructions in this post.....
http://community.o2.co.uk/t5/Other-Products-Services/Unlocking-an-O2-phone-to-use-a-different-SIM-ca...
ps - O2 have a legal obligation to unlock your phone so do not be fobbed off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Anonymous
Posts: 0

Re: o2 won't unlock my iPhone 5

They don't Bambino.

It's a choice and another avenue to choose that's all.
Level 69: Guiding Light
Posts: 16,782
Registered: ‎31-03-2010

Re: o2 won't unlock my iPhone 5

If MI5's suggestion is correct, which I suspect it is, spending money on a PAYG sim that the OP doesn't need doesn't seem like much of a choice to me.

I DO NOT WORK FOR O2



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