on 20-09-2014 16:42
contract with o2 ends in 2 days
I want to switch to someone else
I have my new simcard - when inserted it says phone is locked
Spoke to o2 and they say that becasue my IMEI doesnt match their records (i went to the apple store a year ago and they replaced my old iphone 5 as the volume button had stoppped working) they wont/cant unlock it.
I have paid £50 a month for 2 years for this - in 2 days th ephone will be mine and I cant use it????
Does any one have any solutions???????
Solved! Go to Solution.
20-09-2014 16:52 - edited 20-09-2014 16:54
on 20-09-2014 17:00
Then complete the unlock form.
Or ask someone on contract to put their sim in, make calls and ask them to fill out the unlock form.
20-09-2014 17:27 - edited 20-09-2014 17:28
Same with another person on a contract. They make the calls to latch the imei and request the unlock. Difference is its free for contact customers.
on 20-09-2014 17:46
on 20-09-2014 17:48
Check in your MY O2 and see what phone is showing and what the IMEI number is then follow the instructions in this post.....
ps - O2 have a legal obligation to unlock your phone so do not be fobbed off.
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)