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Anonymous
Posts: 0

o2 webmail

For the last few months I have been unable to log in to o2 webmail on my computer. I tried to set up o2 email on my boyfriend's iPhone 4 (my o2 contract was bought for him) and I'm unable to do that because it says the servers don't exist.
I tried to explain to some live help girl called laurie that I was unable to login and she kept sending me to the webmail help page which I have viewed more times than I'd like. Even when I tried to tell her the error I was getting she kept diverting me back to the webmail help page. The page doesn't even say anything about the problem I was having so pretty pointless sending me there.
All I want to do is login to my webmail to check my emails and possibly see what o2 reward I have.
Am I the only one one here who is unable to login? Any help would be much appreciated
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Registered: ‎13-08-2008

Re: o2 webmail

I can access my o2 webmail account and only use it for messages from the forums and have my iphone 4 setup to get the mail.
See my usefull links and ensure you are setting it up correctly on the iphone.
O2 do not participate in these forums so you need to ensue with customer services you are using the correct username and password.
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Re: o2 webmail

I've already used that email set up page to set it up and I've just tried it again
I just got this
'The IMAP server mail.o2.co.uk is not responding. Check your network connection and that you entered the correct information in the incoming mail server field'

I followed each step carefully
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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: o2 webmail

There is the issue you have to setup as pop not imap as o2 do not support imap
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Re: o2 webmail

I'm trying pop now. it keeps telling me my username or password is wrong
i've tried with both incoming and outgoing servers as o2 and with incoming as o2 and outgoing as my own ISP.
which one is correct because when i set it up as pop it says pop.o2.co.uk in the host name, but when i look ont eh set up page it says mail.co.uk but neither work
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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: o2 webmail

Firstly ring o2 and check you have the correct username and password
Then in incomming it is pop.o2.co.uk in outgoing it is smtp.o2.co.uk (taken from my handset)
iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Re: o2 webmail

So I am not the only one.

No service and no help for 3 days now

Just Error 404!!!!!

 

Think I wont get another contract with o2 once this one is done.....

No customer service worth having!!

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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: o2 webmail

As I have said in other thread have you actually conatcted o2 customer services mine is fine on all my devices

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Posts: 0

Re: o2 webmail


@Anonymous wrote:

So I am not the only one.

No service and no help for 3 days now

Just Error 404!!!!!

 

Think I wont get another contract with o2 once this one is done.....

No customer service worth having!!


Have you tried to clear the cache on your browser? 

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Posts: 16,431
Topics: 295
Kudos: 1,850
Ideas: 6
Solutions: 1,316
Registered: ‎13-08-2008

Re: o2 webmail

davec see here http://community.o2.co.uk/t5/General/webmail/td-p/228261 

iPhone 11 Pro 256gb on unlimited data
iPad Pro 11” 2018 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Henstridge Rural South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services