o2 IGNORANCE AND APPAULING CUSTOMER SERVIVCE!!!!!!!!

[Anonymous]

been on hold for over 40 minutes now, been tring to contact for 10 days!! no signal, unable to use phone. new sim card not arrived which supposedly was sent out last week. how can i even do anything or speak to anyone when its impossible to get through arghhhhhhhhhhhhh

[Cleoriff · Accepted solution]

hi @Anonymous There were problems getting through to CS... we thought this had been sorted. You need to keep trying I'm afraid. Normally 8-830am is the best time. Another one @Toby

[Anonymous]

That's my experience too. No one answers the phone, no live chat. Do they care?

[MI5]

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@Anonymous wrote:

That's my experience too. No one answers the phone, no live chat. Do they care?

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You do have to wonder sometimes!

[Anonymous]

I thought this had been sorted 

[Toby]

Hi @Anonymous,

Sorry to hear you've had trouble getting through! We experienced some technical issues with customers service over the last few day and this has caused a bit of a queue. We're working hard to get through it as soon as possible. Have you tried again this morning?

[Anonymous]

I sympathise & i've only been trying for 4 days. There are O2 apologists here who try to calm us down & tell us to be patient. Try being patient when on numerous occasions I've been holding on via phone for an hour or more before giving up in disgust. Live chat, if you can get an operative fine, but when you mention Pac codes or cancelling account the live chat suddenly gets dropped.Patience...my **** instead of preaching this mantra we should all be adopting an openly hostile response to O2 in all our dealings with them...its the only way they will listen.

Even more mysteriously my O2 password which I've had for 2 years is suddenly not recognised, so I change it, all ok then today again it doesn't recognise it.

I close down & re-booot hey presto....... it works again.

There is too much going on for all these incidents to be co-incidental. So here's what I'm gonna do:

My phone is paid up now so I'll cancel my D/D via my banking app & let O2 whistle for their money. When I get the demands I'll adopt an O2 attitude, I'll ignore, deflect & mimic O2 by generally not giving a **** about

what they want or need.

[Toby]

Hi @Anonymous,

Our customer service teams are working as hard as they can to work through the queue of queries after our recent issues. Sorry to here that you've had trouble, but please try again later today if you still need to contact us.

[adamtemp64]

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@Anonymous wrote:

 So here's what I'm gonna do:

My phone is paid up now so I'll cancel my D/D via my banking app & let O2 whistle for their money. When I get the demands I'll adopt an O2 attitude, I'll ignore, deflect & mimic O2 by generally not giving a **** about

what they want or need.

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And watch your credit score ruined for years

[MI5]

As one of your so called O2 apologists I will await you returning here in 6 months time with tales of woe regarding your ruined credit score and your inability to get credit which no doubt will then be all O2's fault.
As a customer I couldn't really care less what you do and it's up to you if you take the advice or not, just don't come back and say you weren't warned.