cancel
Showing results for 
Search instead for 
Did you mean: 

not getting e mail from sky on my i phone 4

Anonymous
Not applicable

I get a message saying impt. server is unavailable check settings in mail. I have done this and used the settings that are quoted in the help section but still no joy, can anyone help me please??

 

Message 1 of 12
12,160 Views
1 ACCEPTED SOLUTION

Accepted Solutions

jonsie
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

That change is due in April but you are right, mine is set up through Gmail n the phone. On the iphone it needs to be set up through either Google or Exchange mail using the server m.google.com.

View solution in original post

Message 10 of 12
12,000 Views
11 REPLIES 11

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Try these settings:

Incoming Sky Mail Server : imap.tools.sky.com
Outgoing Sky Mail Server : smtp.tools.sky.com
Incoming Port 995
Outgoing Port 465

 

Make sure you have your full sky email address entered and the password entered correctly.

Message 2 of 12
12,047 Views

Anonymous
Not applicable

thanks jonsie - i had 993 in for the imap server unfortunately i still get message when trying to verify 

imap.tools.sky.com is not responding - check your network connection and that you entered the correct info in the incoming mail server field 

Message 3 of 12
12,040 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Ive just checked the settings I have in my phone which are working fine: Make sure you have your full email address as your username.

 

 

Screenshot 2013 01 15 13 35 26
Screenshot 2013 01 15 13 35 53

Message 4 of 12
12,033 Views

Anonymous
Not applicable

thanks jonsie i have treble checked the settings and they are correct. still getting same message for one of my accounts, the one associated with imap.tools.sky.com

Message 5 of 12
12,018 Views

MI5
Level 94: Supreme
  • 143438 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
Someone else was having problems with Sky email earlier in the week - Issue maybe at their end?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 12
12,015 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

There's nothing on the Sky status page and mine is working fine. Possibly related to just wisardeaw's account?

Message 7 of 12
12,008 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

Is this a recent problem and have you been able to access sky mail on your iphone previously?

 

Manual settings are here : http://help.sky.com/email/setting-up-sky-email/using-pop3-or-imap-with-sky-email

 

Have you tried setting it up as pop mail. Much better to use imap but if there are new emails perhaps setting up as pop may be a short term fix. You would have to make sure pop and imap are enabled on your PC.

Message 8 of 12
12,005 Views

AlignedChaos
Level 9: Fired up
  • 77 Posts
  • 13 Topics
  • 14 Solutions
Registered:

Hi there,

 

Currently Sky use Google for their email solution, however this will soon be moving to Yahoo.  Until they swap, you should be able to configure your email as a Goodle / GMail solution.

 

After the swap you'll need to redo it using the Yahoo! option.

 

Hope that helps.

Message 9 of 12
12,004 Views

jonsie
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

That change is due in April but you are right, mine is set up through Gmail n the phone. On the iphone it needs to be set up through either Google or Exchange mail using the server m.google.com.

Message 10 of 12
12,001 Views