no internet

[Ermintrude]

Hi. Everything was working on my phone. I upgraded my sim only contract on the 5th specifying that I was on an iPhone. Now my data is not working I get there is no internet connection even though it is showing a 3G signal. I also notice that the visual voicemail has disappeared. Am I correct in thinking that the Idata Bolt on is missing from my account now? I can't view my bolt ons just now and how can I get it fixed with no one on live chat at the moment? Thanks

[jonsie · Accepted solution]

Yes it sounds like you have a standard data bolt on and need to change it to idata.

In the meantime, change the APNs to mobile.o2.co.uk and you should have internet access but won't get visual voicemail.

[Ermintrude]

Thanks. I'll just leave it as is to save me changing everything back. I new that the upgrade going through quickly was to good to be true. Hopefully I will be able to get through to them soon.

[MI5]

Call 202 it will be much less stress and be done quicker.

[jonsie]

Hope you got this sorted this morning.

[Ermintrude]

Thanks everyone. I've been told it would be activated from midnight tonight.

[MI5]

Yes that's normal.
You should see the change request in your My O2.

[jonsie]

The systems update at midnight so you should be good to go then.