no internet or email access

[Anonymous]

Hi.    I have iphone4. For the past few weeks I can only get emails and connect to the internet when I'm connected to my home WiFi.  Anywhere else, inlcuding other WiFi spots and I get an error message saying I have no connection. Does anyone have any ideas?

[Anonymous]

Go to Settings > General > Reset > Reset Network Settings.

9 times out of 10 - problem solved.

If that doesn't work, It is also possible you are not on an iPhone tariff. If that's the case, try going to Settings > General > Network (may say cellular instead) > Cellular Data Network (you'll have to scroll down for this) and then change idata.o2.co.uk to mobile.o2.co.uk

[jonsie]

Make sure you have mobile/cellular data switched on. Do a 'reset network settings' then reboot and try again.

[Anonymous · Accepted solution]

Hi - thanks for the speedy repsonses.  I also browsed the other responses and called customer service, who have sorted it.   Apparently, when I changed my tariff a few weeks ago the new tariff  "wasn't compatible with iphone 4" so they had to change something at their end.  It will take 24 hours, but then I need to reboot and follow some other instructions.  Fingers crossed.   Thanks again.

[jonsie]

Sounds like you had the wrong data plan. Glad they sorted it for you.

[Anonymous]

Glad it's sorted!

If you do what I suggested by changing the idata.o2.co.uk to mobile.o2.co.uk it will work for the rest of the day - just make sure you put it back tomorrow

[Toby]

Great to hear you're sorted DEW.

Don't forget to press the 'Accept as Solution' button on whichever post helped the most, as this will help others who have the same question

Cheers, Toby