no incoming or outgoing calls

[Anonymous]

i have recently moved over from vodaphone to o2 and never in my life have i had so many issues trying to make a phone call or receive one. ive been given the speel about checking my area etc. i work in central london and live in zone 2 central london. there is no excuse to why i should be getting the service my phone signal tells me i have. every time i make a call it says call failed. i get messages that ive missed calls. this has been one of the worst service ive ever received

[Liquid]

Are you able to make calls/txts at all?

[Anonymous]

i can send imessages and search the internet.

[Liquid]

By any chance is that on wifi?

Didn't really answere my question my friend.

Are normal txts ok? Are the calls always denied?

[Anonymous]

sorry.. on wifi and off i can send txts (but sometimes i will have to press resend a few times) the majority of the time i try to make calls it says failed. when i finally do get through i have been cut off on more than 1 occassion

[Liquid]

Ok unfortunately that rules out a problem with the phone since swap:(

http://www.sitefinder.ofcom.org.uk/search

Try using this site to see how far away you are from the mast. If your a considerable distance or right next to it would explain the issues.

Is it only at home when you have these issues?

If so;

•is it an old house?
•built up area?

O2 will be realeasing an app called tu go shortly (months) that allows all calls/txts to go via wifi instead of waiting for a mast signal.

[Anonymous]

im within metres of at o2 antenna. which is ironically next to a all the network antennas and ive never experienced such difficulties in using a phone to make or receive phone calls. 

[Liquid]

Is that the only tower nearby? If your literally that close its unlikely that that is the tower which serves your signal.

Unfortunately if your too close to a tower it is essentially a huge black spot of no signal. You'll Probably find there is another mast overlapping the mast that is close to you.

[Anonymous]

im close to like 4 o2 atennas. there shouldnt b any black spots. i also work in central london and still experience the same difficulties

[Liquid]

Somthing is definatly wrong there:(

Did you take a new iPhone from O2 when you came over?