new phone

Anonymous · ‎30-06-2016

upgraded yesterday and "No Service" everytime i upgrade there ia always a problem, i am hanging on the phone at the moment at work - no live chat what is that all about

Cleoriff · ‎30-06-2016

Hi @Anonymous

What phone have you upgraded to and what tariff are you on?

Live chat is available by now...If you have a landline or another phone there are some contact details here

http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎30-06-2016

No service on new phone or old phone?
Can you not transfer your sim card to new phone?
or do a sim swap ?
http://swapmysim.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-06-2016

Sounds like either put your current sim in if it fits or do a sim swap as advised

MI5 · ‎30-06-2016

Yeah, I thought so...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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