cancel
Showing results for 
Search instead for 
Did you mean: 

new phone and no service

shezyb
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Hi everyone, I was hoping you could help. I have got a daughter a new iphone 5s. I have put in the sim, it's all set up with wifi etc except I have no service. It is 4g ready which there is 4g in the town where we go often but where we live it's only 3g. I remember doing something to my other daughters phone to get both and I just can't remember or find it anywhere what I did? Thank you x
Message 1 of 11
4,076 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 151679 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Is the sim new too? If so it will need activating either by cs or by doing a sim swap online.
There are some other possibilities too but try that first
http://swapmysim.o2.co.uk/
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Message 2 of 11
3,893 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 151679 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Is the sim new too? If so it will need activating either by cs or by doing a sim swap online.
There are some other possibilities too but try that first
http://swapmysim.o2.co.uk/
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
3,894 Views

shezyb
Level 1: Joiner
  • 4 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Thank you M15. That's a big help x
Message 3 of 11
3,887 Views

MI5
Level 94: Supreme
  • 151679 Posts
  • 649 Topics
  • 28840 Solutions
Registered:
Hope you get sorted slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 11
3,880 Views

Anonymous
Not applicable
Also one you have done the sim swap if it's not set to recived 4g .. ( I would expect it is already) you can go to
settings
Cellular
Enable LTE
that will enable 4g.
Message 5 of 11
3,871 Views

Cleoriff
  • 127454 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@Anonymous wrote:
Also one you have done the sim swap if it's not set to recived 4g .. ( I would expect it is already) you can go to
settings
Cellular
Enable LTE
that will enable 4g.

Mine was swapped in January. The sim was already 4g enabled. (All new sims from O2 are 4G)

I didnt need to do anything via settings at all. It found it automatically.

Veritas Numquam Perit

Girl in a jacket
Message 6 of 11
3,866 Views

Anonymous
Not applicable
@Cleoriff I thought it would be but I though ide check the net just incase (as I don't own a iphone) and came across this..http://support.sprint.com/support/tutorial/Turn_4G_on_or_off_Apple_iPhone_5_64GB/44049-665-3

Sorry if it's the wrong info I'll del it if it is and leave you more advanced users to it slight_smile
Message 7 of 11
3,862 Views

Cleoriff
  • 127454 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

@Anonymous wrote:
@Cleoriff I thought it would be but I though ide check the net just incase (as I don't own a iphone) and came across this..http://support.sprint.com/support/tutorial/Turn_4G_on_or_off_Apple_iPhone_5_64GB/44049-665-3

Sorry if it's the wrong info I'll del it if it is and leave you more advanced users to it slight_smile

No leave it...I am only speaking from my own experience of what happened with me (and my Note 3) wink

Veritas Numquam Perit

Girl in a jacket
Message 8 of 11
3,857 Views

viridis
Level 56: Guvnor
  • 13536 Posts
  • 106 Topics
  • 309 Solutions
Registered:
That doesn't enable 4g on the sim, just allows the phone to use it.
Message 9 of 11
3,760 Views

Anonymous
Not applicable

@viridis  yeah i know i was just seeing if it was this part of the op msg

"I remember doing something to my other daughters phone to get both and I just can't remember or find it anywhere what I did? Thank you x"

Message 10 of 11
3,741 Views