Solved: new iphone authentication code can't access it

Anonymous · ‎01-09-2017

Just got a new iphone - I've been sent a text message with the authentication code which obnviously I can't access as it's on my phone which I am tyring to set up! No land line either how do I get the code!

MI5 · ‎01-09-2017

If you are trying to sim swap you need your old sim in a phone to receive the code.
If that's not possible, try live chat off this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-09-2017

If you are trying to sim swap you need your old sim in a phone to receive the code.
If that's not possible, try live chat off this link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎08-09-2017

Good morning @Anonymous, how's it going with the authentication code - did you manage to sort it out in the end? It would be great to hear back from you!

Sammy_boy · ‎09-09-2017

I'm guessing it's the code to get through the setup process, have you any other Apple devices - another phone, or an iPad? The code should pop up on that if you have, just make sure it's switched on and connected to a network.

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