Solved: new iPhone X - wrong sim cards sent! how to get ph...

PPGDave · ‎24-12-2017

Hi Guys

Question? O2 delivered 4 new iPhone X's, two of which are upgrades. The others have been sent with new number and sim cars with relevent serial numbers allocated.

O2 have not sent the correct sim for one of the phones!!!!!!!! However they have sent other sim cards which i have no idea why.

Question is can i allocated the missing phone to a sim card i have ? I have the SIM details of the missing sim card on the delivery note.

Any help welcomed....

Christmas Present for my daughter 😞

MI5 · ‎24-12-2017

The upgrades will have been sent with spare blank sim cards so either of those can be assigned to the phone with the missing sim, but you will need to call customer services in the morning to have it activated to the phone.
Opening times in link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-12-2017

The upgrades will have been sent with spare blank sim cards so either of those can be assigned to the phone with the missing sim, but you will need to call customer services in the morning to have it activated to the phone.
Opening times in link http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PPGDave · ‎24-12-2017

Thanks for the advice.

MI5 · ‎24-12-2017

Happy to help and a Happy Christmas to you and your family.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎28-12-2017

Hi @PPGDave I hope everything went well with the SIM cards in the end and that your daughter likes the new phone. Please let us know if you have any further questions.

Thank you @MI5 for your help!

Anonymous · ‎09-01-2018

Hi , are you having any problems with your iphone x's ? weak signal ,poor LTE , calls dropping for no reason ?

O2

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