Solved: new SIM

Anonymous · ‎01-11-2016

I received a new phone and a new SIM (existing monthly account). How long should it take for the SIM to be activated? They did it at 8 this morning but I still cannot make or receive calls?

Cleoriff · ‎01-11-2016

Keep rebooting your phone @Anonymous

Or if having problems you could try contacting CS http://www.o2.co.uk/contactus

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎01-11-2016

Keep rebooting your phone @Anonymous

Or if having problems you could try contacting CS http://www.o2.co.uk/contactus

Veritas Numquam Perit

MI5 · ‎01-11-2016

Has your old sim turned off yet?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎01-11-2016

Though contacting CS is proving difficult at the moment as they are having issues with the system...

Veritas Numquam Perit

MI5 · ‎01-11-2016

Yes they are, 3 days now!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎01-11-2016

they barred it so should be off

MI5 · ‎01-11-2016

You will need to call cs again and ask them to lift the bar on your account then as it will be blocked at their end.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎01-11-2016

thanks (and to all other replies)!

MI5 · ‎01-11-2016

No problem, good luck

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎01-11-2016

Best of luck with it. Hope you get the bar lifted asap...

Veritas Numquam Perit

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