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network connection on new iphone 5s

Anonymous
Not applicable

I purchased my new iphone 5s yesterday and as of now i am still unable to get a network connection? I took it back to the shop and they said it takes 24 hours to transfer from my old iphone4s?

Can any confirm this or does anyone have any ideas how to connect to the network?

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MI5
Level 94: Supreme
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Yes it can take upto 24 hours. Is your sim in the 4s still working or has that gone off?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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adamtemp64
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did you do the swapmysim procedure?

iPhone 11 Pro 256gb on unlimited data
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My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
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Turn your iPhone off and back on to reset the service. 

If you've carried out the SIM swap online and nothing happens on your New SIM regarding service then use the 'contact us' tab at the bottom ornate forum page to speak to o2 customer services.
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