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missing Iphone accesories

Anonymous
Not applicable

Hello

so yesterday i upgraded to an iphone 12-like new  got sent the incorrect charge cable 😞 bit gutted as there's no charge to it and cant get out to get a new one. Huffff. trying to get hold of some sort of customer service is impossible as it leads me back to the usual problem solving questions. so, how do i speak to someone to have a charger sent to me to complete the order?

 

sorry for the monday morning moan. im not usually this annoyed so easily

 

many thanks

 

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Anonymous
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i actually meant the charger cable. fully aware chargers are no longer sent, so obviously wouldn't expect one. Received a cable for the older models, but the question was who to speak to.

Its now resolved as spoke to an online agent eventually who was incredibly helpful

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madasaf1sh
Level 56: Guvnor
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Registered:

@Anonymous 

 

Apple dont provide chargers anymore so not sure why you would expect one from o2.  All you should get in the box is a cable. 

 

Also it won't normally come in an apple box, most refurbs dont. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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Anonymous
Not applicable

i actually meant the charger cable. fully aware chargers are no longer sent, so obviously wouldn't expect one. Received a cable for the older models, but the question was who to speak to.

Its now resolved as spoke to an online agent eventually who was incredibly helpful

View solution in original post

Message 3 of 5
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MI5
Level 94: Supreme
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Registered:

@Anonymous 

For future reference, if you need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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L_W_Ward
Level 11: Motivator
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Registered:

I’m shocked that O2 would send a old 32 pin lightening connector. I’m also surprised they had one around as those bad boys were obsolete years ago! Can I check you have the new lightening cable and wasn’t epecting a USB C connector which most none iPhone and some iPads come with? 

iPhone 12 Pro,
iPad Pro 12.9 2018,
iPad Mini Series 6,
Apple Watch Series 7 Graphite (Smarty),
Apple Watch Series 6 Sport (Bluey),
Airpod Pro,
Apple TV 4K,
Apple TV HD,
HomePods,
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