This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

media messages to my mobile

Anonymous
Not applicable

on ‎26-05-2017 15:31

on ‎26-05-2017 15:31

Any time I am sent a media message I am unable to open it and I am sent a message from o2 saying "You've been sent a media message from .... View it at o2.co.uk/m/ by typing in your mobile number and pin ......."

I believe my phone is a 4S model.  What if anything can I do to simply receive media messages?

Message 1 of 3
11,971 Views
0 Kudos
2 REPLIES 2

Anonymous
Not applicable

on ‎26-05-2017 15:38

on ‎26-05-2017 15:38

Do you have mms switched on? 

Message 2 of 3
11,968 Views
0 Kudos

MI5
Level 94: Supreme
  • 144157 Posts
  • 634 Topics
  • 27623 Solutions
Registered:

on ‎26-05-2017 15:39

on ‎26-05-2017 15:39

Have you got mobile data turned on and in a 3g signal area?
Make sure your apn is correct by resetting your network settings and checking here https://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/5...
Finally, if still not working, call o2 and see if you are on the correct iphone data tariff http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
11,967 Views
0 Kudos
Top Kudoed Authors
View All
Top