Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Apple

Reply
Highlighted
Anonymous
Posts: 0
Accepted Solution

media message

I'm trying to retrieve a 'media message' ie a few photos and have to enter my phone number including the +44 blah plus a pin number.  I have entered this pin number four times and it won't let me in.  

 

How do I retrieve these photos? 

 

Jana

Highlighted
Posts: 108,339
Topics: 560
Solutions: 14,350
Registered: ‎04-04-2012

Re: media message

It should just be as simple as you describe, however, do you know who sent you the messages as it is a common way of distributing spam.
You can also try texting the word "Active" to 2020 which should install the correct settings on your phone.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)