Solved: managing my account

Anonymous · ‎20-03-2017

Hello,

I need to chnage the name and date of birth on my account, how do I do this?

Thanks,

Keryn

MI5 · ‎20-03-2017

Hi @Anonymous

You will need to contact customer services for this level of change as it would imply you are a completely different person.

I'm not even sure you can do that much change without starting a new contract but ask anyway http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-03-2017

Hi @Anonymous

You will need to contact customer services for this level of change as it would imply you are a completely different person.

I'm not even sure you can do that much change without starting a new contract but ask anyway http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎20-03-2017

Okay I will try that, thank you!

MI5 · ‎20-03-2017

Let us know what they say as it may help someone else in the future too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎28-03-2017

Hey @Anonymous How are you getting on with the account changes, did you manage to do it via customer service? It would be great to hear back from you as MI5 mentioned above, in case it will help others who have similar questions. Cheers

O2

managing my account

Delivery

Transfer sim to new phone

voicemail notification

Apple Watch with cellular and iPhone upgrades

Data Plan